Changes Saved.
Error Occurred!
Computer Forensics
Computer Forensics HardwareComputer Forensics SoftwareComputer Forensics TrainingComputer Forensics ServicesPurchase Forensic Computer ProductsTechnical SupportResellersCompany Information
Digital Intelligence Helpdesk

That ticket was not found

The ticket may have been removed or is no longer available to access.

Most Recent Articles

FRED Manual
Click Here for our latest manual for our FRED systems.
Constant Beeping or Alarm Sound From the Inside of a FRED...
If your system contains a RAID, this is the RAID Controller warning you that the array is not complete. If your RAID chassis levers are solid (with no perforated holes) the first thing to check is that all the drive bay LEDs/switches are illuminated below the RAID drive racks. If one of them is not...
Areca RAID Controller Administrator Password
When configuring or reconfiguring your Areca RAID controller included in our newer systems you will be prompted for a password. The password applied to them during factory configuration is "secret". If for some reason this password fails, try four zeros "0000". If you still cannot get beyond the...
How to Remove the Side Panel From a FRED or FRED DX
Below are the instructions for accessing the inside of your FRED or FRED DX case. Removal of the the side panel and inspection may be required if your system was roughly handled during shipping and cabling has become disconnected. This may be evident by absent hard drives or no video during initial...
USB3 Drivers for Windows 7
Do Not Use These Drivers for Windows 8+ If you've installed your OS from scratch or if Windows 7 has changed the USB3 drivers after an update you'll need to provide drivers for our USB3 card. You will probably need to remove the card in order to see the model number. Below are the drivers for each...
Forensic Bridge Dip Switch Settings
​This printable guide provides information on the four DIP switches for each of the Tableau Forensic Bridges.
USB3 Hub Firmware Update
A newer firmware for our USB3 Hub is available at http://www.digitalintelligence.com/files/USB3_Hub_FW_Update.zip. This update aids in the detection of newer large USB3 drives.
USB3 Multimedia Card Reader Driver
This updated USB3 Multimedia Card Reader Driver adds removal and redetection of new media in FRED's integrated USB3 card reader bay. This alleviates the need to power cycle the reader when switching to new media.
Enabling AHCI Mode
These instructions assume you have Windows already installed and configured in IDE mode and want to change to AHCI mode, without reinstalling.1) Load Windows in your current configuration and run Registry Editor (regedit.exe).2) Navigate to Registry Key:...
Blue Screen When Windows 7 Loads
There are a couple reasons that you can experience a Blue Screen of Death (BSoD) when Windows 7 is loading up. New or Factory Restored Machine During Windows 7's initial launch it detects devices and loads drivers. If a Hot Swap bay is turned on during this process a BSoD can occur. Make sure that...